Frequently Asked Questions (FAQ's) for Elevator Invoices
Q. How can I avoid a penalty from the Elevator Unit?
A. Payment must be received within 60 days of the invoice date to avoid the penalty.
Q. Who do I call to schedule an inspection when my permit expires?
A. Please contact your local Elevator District Office.
Q. How do I find my District Office?
A. It is printed on the top left section of your Elevator Unit Invoice.
Q. How do I pay my elevator invoice by credit card?
A. Please visit the Elevator Payments web page
Q. What kind of credit cards do you accept for paying elevator invoices?
A. We accept the following credit cards: Visa, MasterCard, American Express and Discover.
Q. How do I pay by Electronic Fund Transfer?
A. Please visit the Elevator Payments web page
Q. Who should I contact to change or update my billing address?
A. Please contact your local Elevator District Office.
Q. Why did I receive a penalty when I have sent my payment within 60 days from the date of the invoice?
A. Payment sent to the wrong address will cause a delay in processing your payment in a timely manner. Please ensure your payment is sent to the address below to prevent any delays and penalties:
DIR – DOSH Elevator Permits
P.O. Box 511232
Los Angeles, CA 90051-3030
US Bank Wholesale Lockbox
c/o 511232
16420 Valley View Ave.
La Mirada, CA 90638-5821
Q. Who should I contact to ask questions about my invoice or to request that penalties be removed from my invoice?
A. Please contact your local Elevator District Office. Contacting your local office can save you time, as they hold your file and can quickly determine if an error has occurred, or if you have criteria for your penalty to be waived. They can also inform you if you do not meet the state's criteria for removal of your penalty.
Should you wish to dispute the response you have received from your local district office, please submit a written request to:
Elevator Unit Headquarters
6980 Santa Teresa Blvd., Ste. 130
San Jose, CA 95119
Please email us at: conveyance-invoice_inquiry@dir.ca.gov or fax us at: (916) 263-0181
Q. Who should I contact if I have already paid the elevator fee on time and I have still not received my permit?
A. Please contact your local Elevator District Office or the Elevator Unit Headquarters at (408) 362-2120. Please have available a copy of the front and back of your paid check, or the confirmation number from your EFT (electronic funds transfer) or credit card payment.
Q. Who should I contact to find out if my Elevator payment has been received and posted?
A. Please contact the Elevator Invoice Inquiry Team via phone (916)263-2130, fax (916)263-0181, or email to conveyance-invoice_inquiry@dir.ca.gov. Please provide us with the invoice number and your check number or confirmation number for electronic funds transfer (EFT) & credit card payments
Q. Who should I make the check payment payable to?
A. All elevator payments should be made payable to Department of Industrial Relations. Please write your invoice number and conveyance number on your check.
Q. What address should I send payments to?
A.Sending US Mail:
DIR – DOSH Elevator Permits
P.O. Box 511232
Los Angeles, CA 90051-3030
Q. What address should I use if I have to send a rush payment by overnight delivery?
A. Sending Overnight Delivery:
US Bank Wholesale Lockbox
c/o 511232
16420 Valley View Ave.
La Mirada, CA 90638-5821
Q. Who should I contact to request a W-9 form?
A. Please email your request to DIRW9Inquiry@dir.ca.gov and specify which collection unit and/or type of fee you will be paying.
December 2016