Frequently Asked Questions (FAQ's) for Amusement Ride and Tramway Invoices

Q. How can I avoid a penalty from the Amusement Ride and/or Tramway Unit?

A. Payment must be received within 60 days of the invoice date to avoid the penalty.

Q. Who do I call to schedule an inspection when my permit expires?

A. Please contact your local Amusement Ride and Tramway District Office.

Q. How do I pay my amusement ride and/or tramway invoice by credit card?

A. Please visit the Amusement Ride and Tramway Payments web page.

Q. What kind of credit cards do you accept for paying amusement ride and/or tramway invoices?

A. We accept the following credit cards: Visa, MasterCard, American Express and Discover.

Q. How do I pay by electronic fund transfer?

A. Please visit the Amusement Ride and Tramway Payments web page.

Q. Who should I contact to change or update my billing address?

A. Please contact your local Amusement Ride and Tramway District Office.

Q. Who should I contact to ask questions about my invoice or to request that penalties be removed from my invoice?

A. Please contact your local Amusement Ride and Tramway District Office.

Q. Who should I contact if I have already paid the amusement ride and/or tramway fee on time and I have still not received my permit?

A. Please contact your local Amusement Ride and Tramway District Office.

Q. Who should I contact to find out if my Amusement Ride and/or Tramway payment has been received and posted?

A. Please contact your local Amusement Ride and Tramway District Office.

Q. Who should I make the payment payable to on the check?

A. All amusement ride and tramway payments should be made payable to "Department of Industrial Relations". Please write your invoice number and ride or tramway number on your check.

Q. Why did I receive a penalty when I have sent my payment within 60 days from the date of the invoice?

A. Payment sent to the wrong address will cause a delay in processing your payment in a timely manner. Please ensure your payment is sent to the address below to prevent any delays and penalties:

If sending via US Mail:

DIR – Amusement Ride and Tramway Unit
P.O. Box 511232
Los Angeles, CA 90051-3030

If sending via Overnight Delivery:

US Bank Wholesale Lockbox
c/o 511232
16420 Valley View Ave.
La Mirada, CA 90638-5821

Q. What address should I send payments to?

A. Please send payments to:

DIR – Amusement Ride and Tramway
P.O. Box 511232
Los Angeles, CA 90051-3030

Q. What address should I use if I have to send a rush payment by overnight delivery?

A. Please send overnight delivery payments to:

US Bank Wholesale Lockbox
c/o 511232
16420 Valley View Ave.
La Mirada, CA 90638-5821

Q. Who should I contact to request a W-9 form?

A. Please email your request to DIRW9Inquiry@dir.ca.gov and specify which collection unit and/or type of fee you will be paying.

December 2016